Essential Tier 1
Remote-Only Support
SMART IT for Growing Businesses
Designed for businesses that need reliable remote IT support and essential maintenance to keep operations running smoothly.
Features:
- 24/7 Help Desk Support
- Proactive Network Monitoring
- Essential Security Resources
- Basic Data Backup Solutions
- Antivirus and Threat Protection
- Routine Maintenance & Software Updates
- Access to Knowledge Base
Perfect for:
Small businesses looking for foundational IT support without onsite assistance.
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Advanced Tier 2
Remote + Project Support
OPTIMIZE Your Operations
Ideal for growing businesses requiring project-based support, cloud services, and enhanced security features.
Everything in Essential, PLUS:
- Reserved Dedicated Support Hours
- Onsite Support for Complex Issues
- Secure Cloud Backup Solutions
- Application Installation & Support
- Mobile Device Management (MDM)
Perfect for:
Businesses managing multiple devices or applications that need both remote and occasional onsite assistance.
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Enterprise Tier 3
Remote + Onsite with Compliance Support
SECURE & SCALE Your Business
Tailored for businesses that demand comprehensive IT services, enhanced security, and compliance readiness.
Everything in Advanced, PLUS:
- Advanced Firewall Security
- Microsoft 365 and Google Workspace Integration
- Detailed IT Documentation & Reporting
- IT Policy Review and Implementation
- Compliance and Regulatory Assistance
- Comprehensive Security Assessments
Perfect for:
Enterprises and regulated industries requiring robust security and compliance support with ongoing strategic IT management.
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